Updated May 13th
The Department of Education continues to work on the 2024-25 FAFSA bugs and issues. According to the Issues Alerts page, there are currently 19 open issues and 21 that have been resolved.
If you are a parent or student and need assistance with the 2024-25 FAFSA, you can contact the Federal Student Aid Information Center (FSAIC) at 1-800-433-3243 or visit 2024–25 FAFSA® Help.
Open Issues
FAFSA Form
- Student or parent who returns to saved FAFSA form requiring contributors has signature removed upon return without changing any information (added Jan. 4, 2024; Workaround)
- Some school names are truncated on college search page (added Jan. 4, 2024; Workaround)
- Graduate students with Pell-eligible SAI presented incorrect Pell Grant eligibility information on FAFSA submission confirmation emails and pages (added Jan. 11, 2024; Workaround)
- Spouse contributor invitation page does not appear after user changes marital status from married filing jointly to married filing separately (added Feb. 2, 2024; Workaround)
- Student unable to proceed past student identity and information page when mailing address section is blank (added Feb. 2, 2024; Workaround)
- Parent unable to access FAFSA despite starting application on behalf of student (added Feb. 2, 2024; Workaround)
- FAFSA application status is “in progress” even when user is ready to submit FAFSA (added Feb. 2, 2024; Workaround)
- Confirm account settings does not continue past first page for user with foreign address and no error message shown (added Feb. 2, 2024; Workaround)
- Married student or parent who does not provide spouse’s information before leaving 2024-25 FAFSA form will not be able to complete and submit form upon re-entry (updated Feb. 23, 2024; Workaround)
- Dashboard “My Activity” card component not loading on safari and edge browsers when form exists for user (added Mar. 20, 2024; Workaround)
- Students are unable to invite parents with no SSN that have a foreign country address (Added 9, 2024; Workaround)
- Student with no SSN that exited FAFSA form before “state of legal residency” question unable to continue form or start new form (added Jan. 4, 2024)
- Users with no SSN who have ITIN must manually enter financial information in form (added Mar. 20, 2024)
- Users are receiving confirm settings email and pop-up page too frequently (added May 10, 2024; Workaround)
FAFSA Submission Summary
- SAI not calculated due to missing family size (added Mar. 20, 2024)
- FAFSA submission summary does not provide messaging to students who are not Pell eligible (added Mar. 20, 2024)
FAFSA Corrections
- Assets are incorrectly removed when completing a correction (Updated April 19, 2924; Workaround)
- Students cannot access their FAFSA Submission Summary when they have a correction in ‘draft’ status (Added April 19, 2924; Workaround)
- Married parents are unable to modify parent spouse information resulting in them being unable to navigate past the parent financials section (April 25, 2024; workaround)
- Users are able to add inactive schools to their correction (Added April 25, 2024; workaround)
- Students cannot navigate to the high school completion page when making a correction (added May 10, 2024; Workaround)
Resolved Issues
FAFSA Form
- Parent who re-enters saved FAFSA form must add country again to submit form (Resolved Jan. 14, 2024)
- FAFSA unable to be submitted if parent contributor has entered value for “income tax paid” greater than “AGI” (Resolved Jan. 14, 2024)
- Parent or spouse contributor without FSA id account prevented from creating account while SSA match is pending (Resolved Jan. 14, 2024)
- Unable to add spouse or other parent as non-required contributor if spouse or other parent does not have SSN (Resolved Feb. 12, 2024)
- Contributors are unable to enter an invited form from roles page (Resolved Feb. 12, 2024)
- Student who incorrectly selects “eligible noncitizen” on FAFSA form prevented from completing and submitting form after correction (Resolved, Mar. 8, 2024)
- Parent with no SSN unable to start FAFSA form for student or contribute to an existing form (Resolved, Mar. 8, 2024)
- Federal school codes for inactive schools or locations presented to students on FAFSA form prior to Jan. 6, 2024 (Resolved, Mar. 8, 2024)
- Parent with foreign legal residence unable to submit FAFSA form when parent has not filed taxes due to earning no income (Interim resolution/no longer occurring for parents Feb. 9, 2024; Full Resolution March 8, 2024)
- Students unable to save or submit FAFSA form when entering an a-number that ends in zero (Resolved, Mar. 8, 2024)
- Student who incorrectly selects “Eligible noncitizen” on FAFSA form prevents from completing and submitting form after correction (Resolved Mar. 8, 2024)
- Parent with no SSN unable to start FAFSA form for student or contribute to an existing form (Resolved Mar. 8, 2024)
- Federal school codes for inactive schools or locations presented to students on FAFSA form prior to Jan. 6, 2024 (Resolved Mar. 8, 2024)
- Parent with foreign legal residence unable to submit FAFSA form when parent has not filed taxes due to earning no income (Interim resolution/no longer occurring for parents Feb. 9, 2024; Full Resolution March 8, 2024)
- Students unable to save or submit FAFSA form when entering an A-Number that ends in zero (Resolved March 8, 2024)
- Some students with birth year of 2000 are continuously lopped to student unusual circumstances page (Resolved, Mar. 8, 2024)
- Users with no SSN invited as contributor to form encountering error (Short-Term and Long-Term Resolutions as of March 25, 2024)
FAFSA Submission Summary
- SAI calculated on submit without assets when AGI exceeds 60k threshold (Resolved, Mar. 13, 2024)
FAFSA Corrections
- Some contributors cannot add assets nor submit a correction (Resolved, April 14, 2024)
- Applicant encounters an error when starting a correction and cannot view the FAFSA form (Resolved April 25, 2024)
- Users who manually entered tax information cannot submit a correction (Resolved April 25, 2024)
- Gray signature box on review form page is causing confusion to some users who are uncertain on how to apply their signatures (added as resolved May 10, 2024)
Visit the Issues Alerts page for additional information and potential workarounds to the open issues.
SOURCE: 2024–25 FAFSA Issue Alerts