Handling Difficult Conversations

Broadcast date: Tuesday, September 12, 2023

Learning how to navigate tough conversations is just as important as keeping up with regulatory requirements and maintaining compliance.

Students and families are often frustrated or confused by the financial aid process. It can sometimes be difficult to explain to faculty and staff how policies and procedures affect financial aid.

In this webinar, we will discuss examples of topics that can be upsetting or lead to tension, strategies for conflict management and resolution, how to empower the speaker to feel confident in their answers and information, and tips for steering conversations toward a positive outcome for everyone involved.

Disclaimer: These materials are for the benefit of financial aid professionals and other campus administrators. They are intended to provide current facts and information and are not intended to be legal advice. These materials contain information related to Title IV student aid programs and have neither been reviewed nor approved by the U.S. Department of Education.