The Federal Student Aid Training Conference for financial aid professionals will feature keynote addresses from U.S. Department of Education leadership, five general sessions, 23 breakout sessions (covering the latest in financial aid policy and operational updates), and nine Virtual Exhibit Hall stations. The virtual event platform is now open. Don’t miss this essential training occurring between November 28 and December 1, 2023.
POSTED DATE: November 21, 2023
AUTHOR: Federal Student Aid
ELECTRONIC ANNOUNCEMENT: ID GENERAL-23-105
SUBJECT: 2023 Virtual Federal Student Aid Training Conference – Virtual Event Platform Now Open
The 2023 Virtual Federal Student Aid Training Conference for financial aid professionals is fast approaching! The conference (Nov. 28–Dec. 1) will feature keynote addresses from U.S. Department of Education leadership, five general sessions, 23 breakout sessions (covering the latest in financial aid policy and operational updates), and nine Virtual Exhibit Hall stations.
Virtual Platform Is Open!
To assist you with preparing for the conference, the 2023 Virtual FSA Training Conference Event Platform (https://2023fsatc.us.chime.live) is now available for you to log in and build your schedule, view speaker bios, set up your electronic business card, and begin exploring the Virtual Exhibit Hall.
To get started, look for an email from mobilesolutions@chime.live that has been sent to all registered participants. This email contains important information you will need to access the conference platform, including a link to the platform, your unique username, and a password.
Note: Please do not reply to mobilesolutions@chime.live. Replies will be sent to an unmonitored mailbox. If you have questions, please use the information in the “Contact Information” section below.
Session content will be available for viewing when the conference begins at 9 a.m. Eastern time (ET) on Tuesday, Nov. 28. All sessions are pre-recorded and some include live Q&A. Be sure to check out the conference agenda and plan your viewing schedule.
Do you still need to register for the conference? Go to FSA Training Conference Home on FSA Partner Connect, and choose “Registration” from the main menu to complete your free registration.
Tips for Using the Virtual Platform
For optimal viewing during the conference—
- Google Chrome or Microsoft Edge are the recommended browsers for the platform.
- Close all other applications on your computer.
- To avoid buffering, ensure no one else in your home or office is using excessive bandwidth for applications such as Zoom, Netflix, or gaming platforms.
- Platform FAQs are available to provide answers to common questions about the platform.
- For tips on how to participate in video live streams during the conference, refer to the Video Live Stream FAQ.
Communications During the Conference
To ensure you receive the latest news and important updates during the conference—
Monitor FSA Training Conference Home on FSA Partner Connect,
Add supportcenter-chime@encore-us.zendesk.com, mobilesolutions@chime.live, and fsatc@prereg.net to your address book to ensure you receive email communications from us, and
Follow us online at @FSAConf and join in the conversation by using #FSATC2023.
Contact Information
If you have questions about your log-in credentials or the virtual event platform, email supportcenter-chime@encore-us.zendesk.com. Customer service is available from 7 a.m.–8 p.m. ET, Monday through Friday.
If you have questions about registration, contact us at fsatc@prereg.net or 678-341-3048. Customer service is available from 9 a.m.–5 p.m. Eastern time (ET), Monday through Friday.
If you have general questions about the 2023 Virtual Federal Student Aid Training Conference, contact us at FSAConferences@ed.gov.