Report Finds 'Call Deflection' Loan Servicing Scheme
Diverse: Issues in Higher Education
FEBRUARY 28, 2024
The American Federation of Teachers (AFT) and the Student Borrower Protection Center (SBPC) released the results of a years-long investigation into industry mismanagement of the student loan system. “This report shines a spotlight on the incompetence, malfeasance, and blatant disregard of a company that should be trying to help borrowers achieve their dreams,” said AFT President Randi Weingarten.