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Within UC’s decentralized model, the College of Education, Criminal Justice, Human Services & Information Technology (CECH) built a robust Student Services Center that provides guidance to students via a team of academicadvisors, career development specialists, retention program managers, and a licensed counselor and social worker.
Of direct benefit to students are systems that aid with admissions applications, financialaid transactions, academic advising appointments, course progression/planning/scheduling, career development, etc. Being Human. Using bots and machine-based learning, a lot can be done with a simple text message.
Answers/scores can launch informative videos, initiate a referral to support services (Careers, Accessibility Resource Center, advising appointments, financialaid/scholarships status updates and direct inquires), targeted outreach, and follow up from stakeholders to explain options and impacts and/or advising/coaching campaign links.
And if you are a campus that isn't in an area with a great supply of them, you may have a hard time filling out the ranks and creating the human capacity that you need to support one-on-one counseling. Maybe financialaid isn't in Navigate yet. Usually it's a faculty member, academicadvisor. Thanks Lindsay.
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