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Why customer service matters for community colleges

EAB

Customized Onboarding Frictionless Services Accessible Campus Community Flexible Academic Pathways Holistic Well-Being Support Proactive Career Preparation. Only 29% of respondents said their college collects and stores information on prospective students’ interests and preferences in one place that is easily accessible to staff.

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Looking to Grow Your Health Care Administration Program? Here Are Four Tips

EAB

Focus on “Flexible and Accessible” Programs with flexible options (e.g., Petersburg College offers multiple Subplans , such as Clinical Documentation Improvement Specialist, Compliance and History, Management, Human Services, Public Relations and Marketing, and Respiratory Care. Internships: Optional internship.

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How dual enrollment can combat enrollment declines

EAB

In addition, more students may be open to nontraditional pathways to access postsecondary knowledge. percent for 16- to 24-year-olds, 7 demonstrating that young adults are gaining access to better paying jobs, which can press pause on their college-going plans. percent overall. In 2022, this number jumps up to 10.5

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Secret Shopper Policy Draws Praise, Concern

Diverse: Issues in Higher Education

While advocates of access hailed the policy, the for-profit sector and financial aid offices raised worries. Dr. Kyle Southern, associate vice president of higher education quality for The Institute for College Access and Success (TICAS), which has been calling for a secret shopper program and other oversight, agreed.