EAB
FEBRUARY 20, 2023
Talent management At the peak of the staffing crisis in spring 2022, community colleges were down 14% of their workforce, which caused disruptions to student services, and created burnout across all departments. and increased Navigate student app usage by 42% in the 2021-22 academic year by standardizing advising processes.
EAB
MAY 22, 2023
Here’s what we learned. February 3, 2023 Lehigh University’s data strategy: A roadmap to a university’s analytics transformation January 31, 2023 Edify Data Strategy Series Learn more about Edify Accelerators at our Edify Data Strategy Series.
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EAB
JULY 21, 2023
If you haven’t, take a look at your college’s reviews on Google, Niche, or social media—if there is negative feedback, it’s likely related to customer service mishaps like lost paperwork, slow responses, or unanswered questions. ".the Essentially, by spending less time on clerical tasks, students can spend more time on their studies.
EAB
MAY 30, 2023
Student responses revealed numerous communication breakdowns, including long turnaround times, unclear messaging, and inflexible practices. By leveraging self-guidance technology, offering 1:1 advising after hours, and streamlining placement testing processes, advising appointments increased 7 percent in one year (2017).
EAB
NOVEMBER 28, 2023
For many community college aspirants, particularly those pursuing workforce development programs, a common obstacle is the "one size fits all" design of onboarding processes, neglecting the unique needs of non-credit learners, such as work and family obligations or advising options that are often tailored for degree-seeking students.
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