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Why customer service matters for community colleges

EAB

Examples: Can placement testing and advising appointments be rolled into one day? These features can help gather feedback on events, such as orientation, or ask students about their communication preferences. Proactive reminders: A trait of great customer service is clear, proactive communication.

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How dual enrollment can combat enrollment declines

EAB

4 Knowing that dual enrollment students are likely casting a wider net when considering their long-term college options means that early, targeted communications with these students is vital in order to successfully stand out among their other options.

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How to Manage a PR Crisis

EAB

The two discuss how to prepare a crisis communications plan before disaster strikes, how to communicate with key audiences, and pitfalls to avoid in the heat of the moment. A chunk of which, a large chunk of which was a corporate communications team at a global education company. AS: Absolutely.