Remove Compliance Remove Placement Remove Student success
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AB 705: Bold Policy, Implications for Equitable Student Success

Diverse: Issues in Higher Education

For example, the percentage of first-time students enrolling in transfer-level math and English courses within their first year of college rose dramatically between the fall 2015 and fall 2020 cohorts. It’s not just about opening doors—it’s about making sure students walk through those doors with everything they need to succeed.

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Why customer service matters for community colleges

EAB

Examples: Can placement testing and advising appointments be rolled into one day? Can staff see holds and flags beyond what the student might be inquiring about and proactively bring them to the student’s attention?] What are the busiest times of the day on campus? Which processes have inefficient touch points or steps?

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How dual enrollment can combat enrollment declines

EAB

percent, 1 which has prompted institutions to reflect on practices that impact student success and on barriers students face in their pursuit of higher education. Student responses revealed numerous communication breakdowns, including long turnaround times, unclear messaging, and inflexible practices.