Diverse: Issues in Higher Education

NOVEMBER 6, 2023

However, to advance the aim of more students graduating high school with industry recognized credentials, we must break down traditional hierarchies and limitations, enable acceleration, and embrace customization and personalization. It is time to dismantle the rigid structures that limit students' potential.

Higher education 312

Higher education Education Placement Collaboration 312

Diverse: Issues in Higher Education

NOVEMBER 17, 2023

“AI presents an untapped well of opportunities to transform higher education for the better: augmenting capacity among employees who support students in a time of dwindling resources, improving the student experience through timely information, predicting students that would benefit from additional support, customizing messaging to individual students, (..)

Higher education 298

Higher education Teaching Leadership Education 298

Diverse: Issues in Higher Education

MAY 4, 2023

Consider robotic process automations (RPAs), customer relationship management tools (CRMs), and artificial intelligence like chatbots. Increasingly, there are signs that much of the technology prolific in the business sector could be leveraged to improve efficiencies in higher education.

Retention 290

Retention Higher education Success Student success 290

Diverse: Issues in Higher Education

MAY 31, 2023

The changes we're announcing today underscore the emphasis we place on keeping our customers at the center of all that we do," said ETS President and CEO Amit Sevak. "As And those who take the test can also expect to learn their scores faster, in about 8-10 days.

Access 238

Access Accessibility Education Students 238

Close the Gap Foundation

JUNE 4, 2023

The AI-driven curriculum consists of six base guides and four custom guides, selected from a pool of 20+ guides. Close the Gap Foundation is pioneering in its use of AI to develop a unique learning path for each participant.

Curriculum 52

Curriculum Low income student Mentoring First generation 52

Diverse: Issues in Higher Education

FEBRUARY 15, 2023

The program will now begin administering a customized Black college module of the Health Minds Study, the most comprehensive research survey on mental health in higher education. HBCUs have always been shelters in the storm for Black students, especially in uncertain times,” said UNCF President and CEO Dr.

Mental health 312

Mental health University Higher education Faculty 312

Diverse: Issues in Higher Education

MARCH 1, 2024

She said she expects the “initiative will help empower organizations to expand custom programs tailored toward fighting stigma and expanding access to HIV care in their communities.”

Grant 250

Grant Counseling Collaboration Communication 250

Diverse: Issues in Higher Education

DECEMBER 14, 2022

Neoliberalism’s influence on higher education institutions leads to a consumer and customer satisfaction mentality which negatively affects faculty and the public good possibilities of postsecondary education. Assert that academic obligations and timelines are non-negotiable and clarify them prior to admission.

Faculty 246

Faculty Education Instruction Higher education 246

Diverse: Issues in Higher Education

FEBRUARY 15, 2023

Participating institutions receive resources such as a customized work plan guided by Generation Hope’s Student Parent Campus Capacity Assessment and cohort convenings. They also receive a $20,000 grant each upon completion to advance their student-parent work.

Application 244

Application University Students Teaching 244

Diverse: Issues in Higher Education

MARCH 13, 2023

Scott Schirmeier The new Recruitment Management module improves Navigate’s customer relationship management capabilities and simplifies recruitment/retention for schools into one platform, allowing schools to implement coordinated communications strategies for prospective students.

Retention 246

Retention Students Collaboration Communication 246

Diverse: Issues in Higher Education

FEBRUARY 15, 2024

Department of Education awarded new student loan servicing contracts to five companies last year under the USDS solicitation to improve student loan servicing, provide better customer service to borrowers, and better hold servicers accountable.

Student loans 264

Student loans Students Application Access 264

Ed.gov Homeroom

APRIL 26, 2024

These improvements have been in the making for years and are an exciting and necessary step in transitioning key aspects of the PSLF program, including customer service, to the Continue Reading The post PSLF Processing Improvements: What Borrowers Can Expect appeared first on ED.gov Blog.

Students 77

Students 77

Diverse: Issues in Higher Education

AUGUST 2, 2023

Liberty created a custom font based on Falwell Sr.’s Falwell’s name and image — in a manner that is likely to leave consumers confused as to the relationship between Liberty University and the JERRY FALWELL brand and the Falwell Family Trust,” the lawsuit alleges. Falwell Sr.’s

University 215

University Students 215

College Aid Services

MARCH 1, 2024

To access all nine volumes of the handbook or submit any questions that you may have, visit FSA’s Knowledge Center as well as their Customer Support webpages. Two volumes from the 2024-2025 Federal Student Aid Handbook regarding student eligibility for awards, parent borrowers, and Pell Grants are now publicly available.

Grant 105

Grant Students Access Accessibility 105

Steve Keating

NOVEMBER 16, 2023

For instance, if they have just interacted with an upset and challenging customer and the customer ended up being pleased with the outcome it can be very tempting to say “nice work” and let it go at that. It could have gone very differently but your caring demeanor really saved the day…and likely the customer.

Success 109

Success Leadership 109

Diverse: Issues in Higher Education

JULY 14, 2023

The technology can also help professors plan syllabi and customize courses for different sorts of learners. AI could also help with student experience management, sending customized information and reminders to different sorts of students, such as adult learners and residential ones.

Literacy 243

Literacy Teaching Humanities Counseling 243

Diverse: Issues in Higher Education

NOVEMBER 9, 2022

He refers to potential students as “customers,” adding that higher education is a “crowded” place with a “plethora of choices and online programs, and we have to compete for customer attention and sell them on the value proposition.” When he became president of IRSC in late 2020, Moore brought business acumen to his new role.

Community college 278

Community college Mental health Retention Students 278

Diverse: Issues in Higher Education

FEBRUARY 6, 2024

Some of these challenges, Gasman and Esters rightly note, include “customer service concerns, leadership instability and preparation, board ineffectiveness, low graduation rates, financial instability and subsequent threats to long-term sustainability, and the need to tell better HBCU institutional stories.”

Low income student 327

Low income student Leadership Higher education Success 327

Diverse: Issues in Higher Education

MAY 25, 2023

The firing comes amid other ongoing gender identity and LGBTQ+ controversies, such as proposed legislation to ban drag shows or deem them adult entertainment and Anheuser-Anheuser-Busch getting backlash for statements issued after anti-LGBTQ+ customers disapproved of a promotion featuring a transgender individual.

University 233

University Inclusion Faculty 233

Diverse: Issues in Higher Education

MARCH 13, 2024

In the case of South Carolina State University, I think they gained 400 staff hours by using customer service chatbots,” she said. Chatbots, though not necessarily cheaper, free up time that staff can spend face-to-face with students instead of answering calls or emails, Marshall said. “In

Tutoring 273

Tutoring Application Higher education Retention 273

EAB

JUNE 27, 2023

Ninety-nine percent of respondents agree better customer service is essential to student retention, which creates an urgent need for institutions to become more service-oriented and responsive to students’ concerns and questions. 62 percent recognize that students must take time away from their families and jobs to resolve college issues.

Community college 52

Community college Retention Students Administration 52

Diverse: Issues in Higher Education

MARCH 29, 2024

It involves an awareness and understanding of the customs, traditions, beliefs, and values of various cultural groups, and a commitment to incorporate this understanding into interactions and decision-making processes.

Inclusion 256

Inclusion Equity Higher education Teaching 256

Diverse: Issues in Higher Education

NOVEMBER 16, 2023

Franklin McCain, Ezell Blair, Joseph McNeil, and David Richmond took it on their shoulders as freshmen at North Carolina A&T State University to challenge the laws and customs of racially segregated American society by sitting down at the lunch counter of the Woolworth’s department store in Greensboro, North Carolina.

Equity 304

Equity Inclusion Facilitation Humanities 304

School & Student Services by Community Brands

MARCH 4, 2024

Sara Ruger, a Customer Success Manager at Community Brands, participated in the “Financial Aid Reimagined” workshop. Departing with renewed inspiration, we carried forward the spirit of collaboration and empowerment to shape a brighter tomorrow,” shared Callee Grisham, Senior Customer Account Manager.

Financial aid 52

Financial aid Education Mental health Collaboration 52

Steve Keating

SEPTEMBER 4, 2023

Trust is also essential in business as it leads to customer loyalty and a positive reputation in the marketplace. Customers are more likely to support and remain loyal to businesses that operate ethically. They attract customers who prioritize ethical considerations. Ethical behavior promotes long-term success.

Success 88

Success Leadership 88

College Aid Services

FEBRUARY 29, 2024

To access all nine volumes of the handbook or submit any questions that you may have, visit FSA’s Knowledge Center as well as their Customer Support webpages. Two volumes from the 2024-2025 Federal Student Aid Handbook regarding student eligibility for awards, parent borrowers, and Pell Grants are now publicly available.

Grant 52

Grant Students Access Accessibility 52

Student Minds

OCTOBER 21, 2023

At the traditional age of seventeen, I didn’t have the necessary grades or attitude to go to university and instead was thrust into the customer service sector where I predominantly spent 13 years dwelling.

Mental health 130

Mental health Higher education Application University 130

Symplicity

JUNE 19, 2023

These skills are essential for building strong relationships with colleagues, clients, and customers, and for adapting to the changing demands of the workplace. Employers are increasingly looking for candidates who possess a range of soft skills, such as communication, teamwork, and problem-solving.

Career services 98

Career services Students Communication Leadership 98

Timely MD

MAY 13, 2024

By routinely assessing symptoms, functional impairment, and other relevant factors, clinicians gain valuable insights into each patient’s unique needs, allowing for customized interventions most likely to yield positive outcomes.

Mental health 52

Mental health Counseling Scheduling University 52

Diverse: Issues in Higher Education

JANUARY 17, 2023

In September 2021, NSU became one of six HBCUs selected to participate in an initiative called the HBCU Digital Transformation (HBCU Dx), which connected the schools with Slate, a customer relationship management (CRM) platform.

Retention 297

Retention Communication Student affairs Application 297

Civitas Learning

APRIL 11, 2023

By discussing the intended outcome and walking you through the steps customers like you have taken to get there, we’re continuing to augment the strategic application of your solution. This program allows innovative customers to work with Civitas Learning to refine our course planning and forecasting tool.

Scheduling 87

Scheduling Application Instruction Advising 87

Diverse: Issues in Higher Education

DECEMBER 8, 2022

The balance of the session was given over to promotion of Sportradar’s offerings around athlete mental health, which include a 30-minute video, customized e-learning tutorials, and on-campus workshops. Absent from much of the discussion at both panels was how colleges can help students who aren’t athletes avoid problem gambling.

Mental health 277

Mental health Administration Administration University 277

Symplicity

FEBRUARY 16, 2023

In particular, we’d like to congratulate three of our European CSM customers who have been ranked in the Top 6 in the world: No. Essec Business School in France came second only to AGSM at UNSW Business School in Australia – also both Symplicity customers – “for the range of sectors in which alumni worked before studying for an MBA”.

Education 75

Education University 75

Diverse: Issues in Higher Education

SEPTEMBER 22, 2023

From the recommendation algorithms that curate our music playlists to chatbots that assist with customer service inquiries, these are all AI." “From Siri to self-driving cars, AI long became and is continuing to be an integral part of our daily lives. The event took place as part of University of Phoenix's Educational Equity Webinar Series.

Education 297

Education Humanities Curriculum Retention 297

Civitas Learning

DECEMBER 7, 2023

Additionally, faculty advisors use Civitas Learnings’ integrated communication tools alongside its custom DeVry mobile app, Student Information System, and Learning Management System to engage with students proactively.

Tutoring 74

Tutoring University Students Student success 74

Mongoose

JUNE 27, 2023

Think Netflix’s highly personalized content recommendations, Amazon’s one-day delivery options, and the many websites that offer AI-powered chat to quickly work through customer service questions.

Communication 52

Communication Higher education Students Education 52

Student Loan Planner

JULY 12, 2023

Disability policies are custom to the individual. Long-term disability insurance can be a financial lifesaver if you experience an injury or medical condition that prevents you from working. Insurance carriers consider your age, gender and medical history.

Student loans 52

Student loans Students 52