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Report Examines Massive Overhaul of Student Loan Servicing System

Diverse: Issues in Higher Education

A new National Consumer Law Center (NCLC) report analyzes a Unified Servicing and Data Solution (USDS) contract, set to go live in the spring, and its potential impact on student loan borrowers’ rights and experiences. Alpha Taylor The U.S.

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Senators Reintroduce Bills to Help Inform Students about College Loans and Financial Aid

Diverse: Issues in Higher Education

Tina Smith, D-Minn, and Chuck Grassley R-Iowa, have reintroduced three bills to help students and families make informed decisions about borrowing for college. Tina Smith The bills aim to make sure that students are informed and educated about college search and selection, loans, and financial aid. My bipartisan bills with Sens.

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8 Tips for Reviewing and Fixing Student Loan Payment Errors Amid Widespread Servicing Problems

Student Loan Planner

The first month of repayment following the end of the student loan pause has been a bit of a mess. Hundreds of thousands of borrowers have had their student loan payments miscalculated by their loan servicers, according to reports from The Washington Post and The New York Times.

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Administrative Forbearance for Student Loans

Student Loan Planner

Federal student loan borrowers have access to a new income-driven repayment plan, the SAVE plan. Unfortunately, servicers have had enormous problems calculating what payments should be under that plan. Instead of billing borrowers an incorrect amount, servicers tend to use an administrative forbearance instead.

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Borrowers Face Increasing Problems as Student Loan Payments Resume

Student Loan Planner

Millions of federal student loan borrowers are facing an array of problems as the return to repayment commences. For more than three years, much of the federal student loan system was effectively turned off.

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Student Loan Payments Resume: Federal Agency Warns Servicers, as Borrowers Face Hurdles

Student Loan Planner

More than 40 million borrowers are simultaneously returning to repayment this month following the historic end of the student loan pause in August. As borrowers begin to report problems, a federal watchdog agency is warning loan servicers that it is monitoring student loan companies for unfair, deceptive, or illegal conduct.

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Student Loan Servicing Under Scrutiny as Widespread Problems Continue

Student Loan Planner

Millions of federal student loan borrowers returned to repayment in October 2023 following the end of the Covid-era forbearance, which had been in effect since March 2020. The transition back to normal billing has not been going well.